FAQs for Parents

FAQs for Parents

 

Early Years Photography is the Nursery and School Section for Hi Tech Photography.  When using either of these names anywhere on this site, they are one of the same.

 

 Please Note:  Late Orders will take a minimum of 28 days to be processed plus postage and packaging charge from £4.50

 

Q: How do i view my child’s pictures online  
Simply go back to our main home page then from the menu  click on “Online Ordering” , then enter your “gallery ID”, next you fill a very short contact form for security and lastly enter your unique and secure “pass code”.
The “Gallery ID” & “Pass code” can be found on the intro letter attached to the front of your child`s order forms
 Q: I have received order forms with proof photos of my child, are their more photos on-line?
 We usually give you proof photos of all your childs photos that are online, only due to the fact that some parent choose not to view or order online.
Q: Can I have my portrait taken with my child?  
 Yes we always welcome parents & siblings to join in as long as it has been arranged with your child’s nursery beforehand
Q: Can I have siblings photographed together and separately?
Yes, this is no problem, we photograph siblings separately & together on request.  Please indicate this to the liaising teacher at your school/nursery before photo day.
Q: I haven’t handed in my school photo order. Can I still get photos?
Yes. Orders can be placed via our online ordering system.   Orders placed after the close date on intro letter will incur from £4.50 fee for postage and handling as it will be delivered via signed for “recorded post” directly to your home address.
Q: I lost my child’s order form and I need  ID & Pass codes to order online.
You can contact your teachers, they will have a copy of all  “Gallery ID”  & “Pass codes” 
Q: How much do the photos cost?
Our products and prices are listed under the “online ordering” section of this website.
Q: How do I fill out the order form?
We are confident you will find it easier to place your order using our user friendly online ordering system or alternatively feel free to message  us on our contact us form and we will call you back & be pleased to help you.
Q: Will my on-line order be delivered to my child`s nursery/school or my home?
If you ordered on-line before your deadline date, then your order will be delivered to your child’s nursery/school with the rest of the orders. If you ordered on-line after your deadline date, and we have already delivered the rest of the orders then your order will be posted to your home plus p&p.
Q: I do not want to pay on-line. Do you offer alternatives?
Yes, we could do a phone order with a debit/credit card.  You will need the jpeg located on your child`s proof order form.
Q: Who owns the copyright on the photos?                                                         
Early Years Photography owns the copyright. Photographs may not be copied, published or reproduced in any form without our written permission, in accordance with the 1988 Copyright Act. However, if the image is bought in digital format, we grant a licence to the purchaser to print the image as many times as they like.
Q: Do I have to return the order form to my nursery/school if I order online?
No.  If you order on-line your order will be automatically processed so there is no need to return the form.
Q: I’ve ordered extras.  When do I get them?
If you have ordered additional copies or any other image products they will be delivered to your home address usually around 2-3 weeks after you placed the order.
Q: I did not receive my order or my order was incorrect.  What should I do?
Please contact our team. If you placed an on-line order please also supply your access code in your message and and will endeavor to rectify your order.
Q: It’s been more than 3 weeks since I ordered my children’s photos .  Where are they?
We strive to deliver orders by 15 working  days when everything goes to schedule we do.  Unfortunately at other times things are out of our control so please bear with us.

Please Note: Late Orders will take a minimum of 28 days to be processed plus postage and packaging charge from £5.50

Q: What can I do if my child was absent on photo day?
We offer a retake day at your nursery/school  only on the strict basis that there is an adequate amount of children booked in.   Please note that group photographs cannot be re-taken. We also do personal home shoots, contact us for more info
Q: Can I Order Additional Photographs?
Of course! Our continuous 24/7 online ordering system allows you to order additional prints and products at any time.
Q: Do you give refunds?
 We only produce photographs we consider to be of the highest standard.  If for some reason you are not 100% happy please message our team and they will be more than happy to assist you.
Q: Your team took some great pictures of my child.  i want to give feedback on the products and service I have received.  Where should I go?
we are glad you are pleased with the results. you can send us a message on our contact us form or we have a facebook page for Hi Tech Photography our dedicated family portrait site.
Image spotting & retouching                                                                                                                                             
All ordered images, will have their backgrounds cleaned and spotted.
If you require any changes to your child images our standard fee of £5.00 may apply. If however you require more highly detailed work we charge a further fee of £35 per hour. For further information and an estimate please contact our team.
Q:  can you do custom requests      
 Custom sizes & unique design requests are welcomed, please do call or message us for a quote.
Other services
Q: Do you offer private family shoots?
Yes. We offer contemporary relaxed lifestyle private family portrait shoots in your home or location of your choice.                  This is an extremely  popular service,
we want you to be comfortable so we come to you!  We bring a portable studio to your home,  we guarantee you will be amazed with the end results.
We have  been photographing in-home and on location for  just over 24 years.  We’ve photographed un-told families since 1992, so needless to say we know what were doing!
So please give us a visit at our dedicated Family Portrait Website: www.hitechphotography.com
or ring us on  tel: 01908 322 711   to book your fun in home portrait session.