FAQs for Parents
Early Years Photography is the Nursery and School Section for Hi Tech Photography. When using either of these names anywhere on this site, they are one of the same.
Please Note: Late Orders will take a minimum of 28 days to be processed plus postage and packaging charge from £4.50
Q: How do i view my child’s pictures online
Simply go back to our main home page then from the menu click on “Online Ordering” , then enter your “gallery ID”, next you fill a very short contact form for security and lastly enter your unique and secure “pass code”.
The “Gallery ID” & “Pass code” can be found on the intro letter attached to the front of your child`s order forms
Q: I have received order forms with proof photos of my child, are their more photos on-line?
We usually give you proof photos of all your childs photos that are online, only due to the fact that some parent choose not to view or order online.
Q: Can I have my portrait taken with my child?
Yes we always welcome parents & siblings to join in as long as it has been arranged with your child’s nursery beforehand
Q: Can I have siblings photographed together and separately?
Yes, this is no problem, we photograph siblings separately & together on request. Please indicate this to the liaising teacher at your school/nursery before photo day.
Q: I haven’t handed in my school photo order. Can I still get photos?
Yes. Orders can be placed via our online ordering system. Orders placed after the close date on intro letter will incur from £4.50 fee for postage and handling as it will be delivered via signed for “recorded post” directly to your home address.
Q: I lost my child’s order form and I need ID & Pass codes to order online.
You can contact your teachers, they will have a copy of all “Gallery ID” & “Pass codes”
Q: How much do the photos cost?
Our products and prices are listed under the “online ordering” section of this website.
Q: How do I fill out the order form?
We are confident you will find it easier to place your order using our user friendly online ordering system or alternatively feel free to message us on our contact us form and we will call you back & be pleased to help you.
Q: Will my on-line order be delivered to my child`s nursery/school or my home?
If you ordered on-line before your deadline date, then your order will be delivered to your child’s nursery/school with the rest of the orders. If you ordered on-line after your deadline date, and we have already delivered the rest of the orders then your order will be posted to your home plus p&p.
Q: I do not want to pay on-line. Do you offer alternatives?
Yes, we could do a phone order with a debit/credit card. You will need the jpeg located on your child`s proof order form.
Q: Who owns the copyright on the photos?
Early Years Photography owns the copyright. Photographs may not be copied, published or reproduced in any form without our written permission, in accordance with the 1988 Copyright Act. However, if the image is bought in digital format, we grant a licence to the purchaser to print the image as many times as they like.
Q: Do I have to return the order form to my nursery/school if I order online?
No. If you order on-line your order will be automatically processed so there is no need to return the form.
Q: I’ve ordered extras. When do I get them?
If you have ordered additional copies or any other image products they will be delivered to your home address usually around 2-3 weeks after you placed the order.
Q: I did not receive my order or my order was incorrect. What should I do?
Please contact our team. If you placed an on-line order please also supply your access code in your message and and will endeavor to rectify your order.
Q: It’s been more than 3 weeks since I ordered my children’s photos . Where are they?
We strive to deliver orders by 15 working days when everything goes to schedule we do. Unfortunately at other times things are out of our control so please bear with us.
Please Note: Late Orders will take a minimum of 28 days to be processed plus postage and packaging charge from £5.50